The Reel Scene Terms of Business
1. This document sets out the terms and conditions between the Reel Scene Ltd of St Gabriel’s Hall, Churchill Gardens, Pimlico, London SW1V 3AA and students on our courses.
2. It contains important information and you should read these terms and conditions
carefully before accepting your offer to ensure that you understand the contents as
these terms and conditions will become binding on you and us when a contract is
formed between us in accordance with condition 2.
3. In this document the term ‘course’ is used to refer to the full programme of training,
study and assessment which you will undertake.
1.1 Please read the Student Code of Conduct and the other documents referred to in
condition 2 below, which contain these rules and forms part of the terms and conditions
of your contract with the Reel Scene.
2 Our contract with you
2.1 These terms and conditions govern the relationship between you and the Reel Scene and
it is important that you read them carefully prior to accepting your offer to ensure that
you understand their contents.
2.2 These terms and conditions will become binding on you and us when we confirm your
place on a Reel Scene course in writing, and any conditions set out in your offer have
been met to our satisfaction, at which point a legal contract is formed between you and
the Reel Scene on the basis of the terms and conditions set out in your offer letter, the
terms and conditions set out in this document and the terms and conditions set out in:
2.2.1. Regulations and policies as provided in The Reel Scene’s Code of Conduct
Policy, Admissions Policy, All other rules, regulations and policies which Reel Scene
makes for its students from time to time or updates.
2.3 Please make sure that you familiarise yourself carefully with the content of these
documents and their relevant requirements. Queries regarding any of these documents
should be referred to the us at [email protected]
2.4 In the event of a conflict between these terms and conditions and any other regulations,
policies or procedures set out herein and above which apply to your studies, these
terms and conditions shall take precedence.
STATEMENT OF BUSINESS TERMS AND CONDITIONS
2.5 The contract may be ended by the Reel Scene and your enrolment terminated if the
relevant conditions are not met or our terms not complied with, as set out in the
documents specified herein and above, above. For example, failure to comply with our
Student Code of Conduct could result in the Reel Scene taking action against you under
its disciplinary procedures, which could result in termination by the Reel Scene of your
enrolment on your course and of the contract.
2.6 The Reel Scene IS NOT a sponsor for the purposes of sponsoring students who wish to
study here from outside the EEA and therefore if relevant to your situation you will have
to arrange permission to enter the United Kingdom as an international students with an
authorised UK immigration law specialist.
3 Enrolment and re-enrolment
3.1 Your place on our course will be conditional on you complying with enrolment
conditions including any conditions relating to your fees, and enrolling at the start of
3.2 You must enrol in the way we inform you at the start of your course, as set out in your
introductory information and induction pack email. If you cannot or do not enrol as
directed you must provide us with an acceptable reason for your non-enrolment in
order to be permitted to enrol by an alternative method, otherwise you will not be
entitled to enrol for that course (or any future year of study) and your relationship with
the Reel Scene and this contract shall be terminated.
3.3 The Reel Scene does not normally permit students to defer the offer of a place for
enrolment in a later year of study. Failure to enrol at the start of your course in
accordance with these terms of business will result your relationship with the Reel Scene
and this contract being terminated and you will need to reapply from the start to be
considered for a place to study on our course in a future year.
3.4 Provided you are eligible to re-enrol (which means you have met the assessment and
progression requirements, do not owe the Reel Scene fees and have not been suspended
from the course for any reason including under our Disciplinary Policy and Fitness to
Train Policy), you must re-enrol for each subsequent course using the approved
procedure. If you cannot or do not re-enrol using the approved procedure you must
provide us with a reason for your non-enrolment which is acceptable to us in order to be
permitted to enrol on another occasion, otherwise you will not be entitled to enrol for
that year of study (or any future year of study) and your relationship with The Reel Scene
and this contract shall be terminated.
4 Your Obligations
4.1 In enrolling with The Reel Scene as a student, you become part of our community. From
the point your offer is confirmed you are required to abide by the regulations, rules,
policies and procedures set out at condition 2 above, copies of which can be obtained
from the [email protected] You are required at all times to behave courteously and
respectfully towards other students and members of teaching and non-teaching staff,
including visiting professionals, in accordance with our Student Code of Conduct.
4.2 Your obligations to The Reel Scene are to:
4.2.1. Pay your course fees and other required fees when due as set out inThe
Reel Scene’s Fees Policy and in the offer letter. If you cease to be a student of The
Reel Scene because for example you withdraw from your course or we terminate
your enrolment, including for non-payment of fees, you may still be liable for any
outstanding fees. (See condition 8 below).
4.2.2. Be responsible for your own learning, making use of the appropriate
equipment and facilities and complying with the rules and regulations established by
The Reel Scene for the use of resources and facilities as set out The Reel Scene’s
Student Code of Conduct and the Student Handbook.
4.2.3. Participate actively in your training, including meeting The Reel Scene’s rules
around attendance, which do not generally allow for absence other than in
exceptional circumstances, and do nothing that will hinder or interfere with the
training of other students.
4.2.4. Meet assessment deadlines, including attendance requirements for
continuous and practical assessment.
4.2.5. Familiarise yourself with and comply with The Reel Scene Student Code of
Conduct and all other rules and regulations, policies and procedures listed as
condition 2.2 above which govern the operation of your course and your
relationship with The Reel Scene.
5 Our obligations to you
5.1The Reel Scene’s obligations to you are to:
5.1.1. Provide you with the tuition, pastoral and learning support associated with
your course with reasonable care and skill;
5.1.2. Subject to conditions 16 and 17, deliver your course as described in the
prospectus and summary course document for the duration of the course; and
5.1.3. Ensure that you are assessed without fear or favour in terms of fairness and
6 Termination of contract and enrolment
6.1 You may withdraw from The Reel Scene and terminate this contract and your enrolment
as a student at any time by giving written notice to The Reel Scene by sending an email
to the address [email protected] Any such withdrawal will take effect when the
named contact receives the communication from you.
6.1.1 The Reel Scene may terminate this contract and your registration if, in
accordance with these terms and conditions and The Reel Scene’s appropriate
regulation, policy or procedure:
6.1.2. you do not pay your course fees when due;
6.1.3. you fail to disclose relevant information to The Reel Scene (including in
respect of criminal convictions) or have produced false, incorrect or misleading
information, whether in the course of your application or whilst on your course;
6.1.4. you materially breach any of the terms and conditions of the contract: for
example, failure to abide by health and safety requirements, serious cases of nonapproved
absence, or serious breach of Student Code of Conduct.
6.2 If the contract and your enrolment have been terminated, your entitlement to a refund
of course fees and/or other fees will be in accordance with The Reel Scene’s Fees Policy.
6.3 On termination of the contract and your enrolment, you must return any property
owned by The Reel Scene.
7 Break in studies
7.1 The Reel Scene may, on occasion and in line with its Fitness to Train policy
require you to suspend your studies if it determines that you are not able for any
reason to participate in the course.
7.2 During the intermission of your studies, The Reel Scene may make adjustments to
your course, in line with the terms outlined in conditions 16 and 17. You will be
consulted as soon as The Reel Scene is aware that changes may affect your course.
7.3 If your enrolment is interrupted or terminated for whatever reason, this may
affect any concession awarded to you.
8 Fees and Costs
8.1 This section sets out key conditions relating to fees. You should consult The Reel Scene’s
Fees Policy for full information on fees and debts.
8.2 It is important that you read the Fees Policy carefully as this sets out The Reel Scene’s
and your respective rights and obligations including but not limited to circumstances in
which sums paid to The Reel Scene will be refunded. It also sets out the potential
consequences if you fail to make payment, which includes The Reel Scene’s ability to
terminate your registration and this contract, and/or to withhold awards. In addition,
non-payment of fees and/or charges could result in The Reel Scene taking legal action
against you to recover outstanding amounts.
8.3 We may require you to pay a deposit to confirm the offer of a place on a course. Course
fee deposits are not normally refundable.
8.4 Course fees for each course become payable on enrolment. Course fees include: tuition,
course materials, learning resources and assessment costs, and are set out in The
Reel Scene’s Fees Policy.
8.5 Course fees do not include some personal materials, such as practice and work clothes,
kit, and some tools as well as books or scripts. These are listed in the course documents
and you will be supplied with a list before taking up your place.
8.6 The course fees confirmed in your offer letter may be increased in further years of
8.7 It is your responsibility to ensure that all deposits, tuition and other fees and charges
payable to The Reel Scene are paid when due. Your offer letter will state the amount of
tuition fees that you will be required to pay. Where it is agreed that fees may be paid in
instalments, these must be received on time. Late or non-payment may result in your
removal from any instalment plan. Unless you have the prior written agreement of The
Reel Scene to a different schedule of instalments, course fees must be paid in
accordance with the schedule of instalments relating to your specific course, as outlined
in the Fees Policy.
8.8 If you are paying your course fees with a government-sponsored loan, you must provide
proof to The Reel Scene before enrolment that you have the necessary finance in place.
If you are not able to provide proof, The Reel Scene may require that you pay the first
instalment of your fees yourself.
8.9 Please note that if someone other than you makes any payment, or agrees to make any
payment, on your behalf, you remain liable for full payment until The Reel Scene has
received cleared funds.
8.10 If you do not pay course fees in accordance with these terms, The Reel Scene
reserves the right to withdraw your place on the course, and/or suspend or withdraw
you from the course until any fee debt is paid or cancelled by The Reel Scene in
accordance with its Fees Policy. If you cease to be a student of The Reel Scene because
for example you withdraw or The Reel Scene terminates your registration, you may still
be liable for any course fees and/or other charges which are outstanding, in accordance
with the Fees Policy.
9 Risk of Injury
9.1 The Reel Scene aims to provide a well maintained environment that all users and
staff members find safe and enjoyable and in which you can seek to achieve your
learning goals effectively. In providing this environment, The Reel Scene
understands and complies with its legal obligations to act reasonably to safeguard
the health and safety of its students.
9.2 Pursuant to these terms and conditions, all students are required to familiarise
themselves fully with and to adhere to the Student Code of Conduct and the Health
and Safety Policy. You are required to take care for your own safety and for the
safety of those around you, and to ensure that equipment that you own is suitable
for the proposed use and regularly checked and maintained.
9.3 You should be aware, however, that The Reel Scene courses and assessments are
physically demanding. In addition, the skills we teach include, by their very nature,
involve elements of risk including injury. Whilst we take reasonably practicable
measures to reduce or eliminate these risks, it is not possible to eliminate them all.
Health care can be obtained free of charge from the NHS but waiting times for
treatment are unpredictable and may result in disruption to and interruption of your
studies. Long periods of absence may result in you being unable to complete the
10 Personal equipment and other property
10.1 The Reel Scene can accept no responsibility for loss or damage to your
equipment or other property which is incurred at The Reel Scene or otherwise in the
course of your studies.
11 Intellectual property
11.1 Intellectual Property Rights shall mean all patents, rights to inventions, copyright
and related rights, moral rights, trade marks, rights in designs, rights in computer
software, database rights and other intellectual property rights.
11.2 Unless agreed otherwise, you shall own any intellectual property you generate and
provide to The Reel Scene during your course.
12 Criminal convictions
12.1 As part of your application process The Reel Scene requires information concerning
relevant unspent criminal convictions to be disclosed, so that it may assess, whether it is
appropriate to permit an individual to join The Reel Scene community. The Reel Scene
will consider whether any unspent criminal convictions or related information are
compatible with you taking up your place or continuing on your course. You are required
to make a similar disclosure each year you re-enrol.
13 Data Protection
13.1 The Reel Scene (“Controller”) collect, hold and otherwise process “personal
data” (which may include “sensitive personal data”, each as defined by the Data
Protection Act 1998) about applicants and students of The Reel Scene which is
provided to them by you (or which is otherwise received from third parties) for their
own, separate purpose(s), in accordance with each Controller’s Data Protection
13.2 This personal information is generally processed by the Controller for the
following general purposes: to administer admissions, courses of study and pastoral
care; to monitor student performance; to send communications to students; to
compile statistics for internal monitoring and enhancement purposes or for
publication; and to make required returns to external bodies,
13.3 Please note that by providing your personal information to the Controller, you
are providing your consent to the processing of that personal information by that
Controller in accordance with the relevant Data Protection Statement and any other
information and/or consent form(s) provided to you from time to time.
13.4 We are committed to making sure that we protect the personal and
confidential information we hold. We will ensure that the personal data we collect is
dealt with legally, securely, efficiently and effectively, so we can provide the best
possible service to you.
13.5 We need to collect and use certain types of personal data about you to provide
you with this service and comply with our legal obligations. The Personal data you
supply to us whether on paper, a computer or any other media, has to meet the
appropriate legal safeguards as set out in the Data Protection Act 1998. This Act
requires that we put safeguards in place to ensure that personal data is dealt with
lawfully, whichever way we collect, record and use it.
13.6 So we can meet the requirements of both the Data Protection Act and any
other legal conditions about how we perform our official functions, we will: (a)
observe the need to act fairly when we collect personal data by saying why and how
we will use it when we collect it; and (b) meet the obligation to say what purpose
the personal data is used for take steps to make sure we keep personal data
accurately apply appropriate checks to work out how long we can hold personal
data and to dispose of it securely afterwards take appropriate technical and
organisational security measures to protect personal data only collect and process
what personal data we need ensure personal data is not shared with third parties or
transferred abroad without proper protection
14 Safeguarding and Communication with Parents
14.1 The Reel Scene is developing policies on safeguarding children and vulnerable adults,
and on communication with parents for students who are under 18 years of age or in a
vulnerable position. Further information about the policies will be provided once these
have been approved through The Reel Scene’s governance arrangements.
15 Choice within your course
15.1 Subject to condition 18 (events outside our control) and our rights to make changes
to courses and/or to these terms and conditions under conditions 16 and 17,The
Reel Scene will deliver courses as set out in the prospectus and course summary. Whilst
the majority of The Reel Scene’s curriculum on all programmes is mandatory, there may
be scope for some student selection, While staff will always attempt to accommodate
student preference, it might not always be possible for students to receive their top
choices. Where this is the case, The Reel Scene will not be in breach of the contract.
16 Course changes, discontinuance, suspension and non-provision
16.1 If it reasonably considers it to be necessary, The Reel Scene may make reasonable
changes to the content, syllabus, mode of delivery and/or timetable of courses set out in
the prospectus and course summary document which:
16.1.1. are not material to the overall learning outcomes of the course (for example,
moving the timing of a particular module or project within the year, or a change in
the staff delivering the module or project);
16.1.2. will benefit your or other students’ training (for example, enabling you or
other students to benefit from additional classes with visiting professionals);
16.1.3. are caused by matters outside our control (as set out in condition 18); and/or
16.1.4. are in order to comply with changes in the law
16.1.5 The Reel Scene may discontinue, suspend and/or not provide courses if there
are insufficient numbers of student enrolments to make a course viable and/or for
any reason outside The Reel Scene’s control (as set out in Condition 18).
16.2 Where changes are to be made to courses in accordance with condition 18 which
are not significant, we will, following suitable consultation with affected students, take
all reasonable steps to notify you at the earliest opportunity and to minimise any
disruption to your studies (if you are affected by the change).
16.3 In the unlikely event that The Reel Scene changes a course significantly:
16.3.1. we will, following suitable consultation with affected students, take all
reasonable steps to notify you at the earliest opportunity and minimise any
disruption to your studies (if you are affected by the change);
16.3.2. you will be entitled to withdraw from the course by informing The Reel Scene
of this intention;
16.3.3. If you withdraw from the course, The Reel Scene may (if reasonable to do so),
refund course fees and/or deposits paid (albeit please note that, if reasonable,
refunds may be calculated on a pro rata basis); and
16.3.4. where reasonably practicable, The Reel Scene will offer you a place on a
course which The Reel Scene deems a suitable alternative.
16.4 In the unlikely event that The Reel Scene discontinues, suspends and/or does not
provide a course:
16.4.1.The Reel Scene will, following suitable consultation with affected students,
take all reasonable steps to notify you at the earliest opportunity and to minimise
any disruption to your studies (if you are affected by the change);
16.4.2.The Reel Scene will refund course fees and/or deposits paid (albeit please
note that, if reasonable, refunds may be calculated on a pro rata basis); and
16.4.3. Where reasonably practicable, The Reel Scene will offer you a place on a
course which The Reel Scene deems a suitable alternative.
17 Other changes to the contract
17.1 The Reel Scene may from time to time revise the terms and conditions of the contract
including the rules, regulations, policies and procedures referred to in these terms and
17.1.1. in circumstances where The Reel Scene reasonably considers this to be
necessary for the enhancement of its provision in the best interests of students
and/or for the appropriate management of its resources and/or its student
17.1.2. in circumstances which are caused by matters outside our control (as set out
in condition 18); and/or
17.1.3. in circumstances which reflect changes in relevant laws; and/ or
17.2 Where changes are made to the terms and conditions of the contract under condition
17 we will undertake (where necessary) suitable consultation with students and (where
necessary) take all reasonable steps to communicate and explain these changes you with as
much notice as possible.
18 Events outside our control
18.1 We will not be liable or responsible for any failure to perform, or delay in
performance of, any of our obligations under the contract if that is caused by an event
outside our control.
18.2 An event outside our control means any act or event beyond our reasonable control,
including without limitation:
18.2.1. strikes, lock-outs or other industrial action or disputes (whether involving our
workforce or any other party);
18.2.2. acts of God, pandemic, quarantine or widespread illness (whether affecting
our staff and/or student body or otherwise), governmental requisitioning,
emergency planning or provision;
18.2.3. war (whether declared or not) or threat or preparation for war;
18.2.4. riot, civil commotion, invasion;
18.2.5. an actual, suspected or threatened act of terrorism;
18.2.6. fire, flood, storm, tempest, explosion, storm, flood, earthquake, subsidence,
epidemic or other natural disaster;
18.2.7. national emergencies;
18.2.8. breakdown of plant or machinery;
18.2.9. default of suppliers and/or sub-contractors; or
18.2.10.failure of public or private telecommunications networks.
18.3 If an event outside our control takes place that affects the performance of our
obligations under the contract:
18.3.1. we will contact you as soon as reasonably possible to notify you; and
18.3.2. our obligations under the contract will be suspended and the time for
performance of our obligations will be extended for the duration of the event
outside our control. Where the event outside our control affects our performance of
services to you, we will resume the services as soon as reasonably possible after the
event outside our control is over.
19 Complaints procedure
19.1 The Reel Scene welcomes feedback on your experience of being a student and looks
to make improvements where it can. If you wish to complain about any aspect of our
service after you have enrolled as a student, you may do so using the Complaints Procedure. The Reel Scene’s Complaints Procedure outlines the roles and
responsibilities of The Reel Scene in relation to your complaint.
20.1 If you have any questions about the contract or any of these terms and conditions,
please contact [email protected]
20.2 If The Reel Scene needs to contact you by email or in writing, such communication
will be sent to the last contact email address and postal address provided by you to us. It
is your responsibility to ensure that the contact email address and postal address that
The Reel Scene holds for you on file are current.
21 Your right to cancel
21.1 When we confirm your place on a course at The Reel Scene , a legal contract is
formed with The Reel Scene (as explained in condition 2). For the avoidance of doubt,
your place on a course at The Reel Scene is only confirmed when you receive, in
response to your acceptance of The Reel Scene offer, an email from The Reel Scene
confirming that you have been accepted onto a course.
21.2 You have the right to cancel this contract under the Consumer Contract
(Information, Cancellation and Additional Payments) Regulations 2013 within 14 days
without giving any reason.
21.3 The cancellation period will expire after 14 days from the day of the conclusion of
21.4 To exercise the right to cancel, you must inform us of your decision to cancel this
contract by a clear statement by email. You should exercise your right to cancel by
contacting [email protected] You may use the attached model cancellation form,
but it is not obligatory.
21.5 To meet the cancellation deadline, it is sufficient for you to send your
communication email concerning your exercise of the right to cancel before the
cancellation period has expired.
21.6 If you cancel this contract within the 14 day cancellation period, we will reimburse
to you all payments received from you.
21.7 If you requested to begin the performance of services during the cancellation
period, you shall pay us an amount which is in proportion to what has been performed
until you have communicated to us your cancellation of this contract, in comparison
with the full coverage of the contract.
22 Other important terms
22.1 The Reel Scene values, respects and supports the principles and application of equal
opportunities in education and training. Accordingly both staff and students are are
requested and required to respect and uphold the rights and dignity of others regardless
of Race, Colour, Nationality, Ethnic Origin, Sex, Age, Disability, Religion, Sexual
Orientation, Gender identity, or Socio-Economic Status.
22.2 Under the Money Laundering Regulations in force in the United Kingdom we need to
obtain satisfactory evidence of both your identity and your address. In the case of
private individuals we must ask you to do one of the following:
(a) Attend our premises in person and produce to us and allow us to take copies of your
original current signed passport, your current UK or EAA driving licence with integral
photo or national identity card with integral photo and a personal utility bill not
more than three months old or your council tax notification for the current year.
(b) Produce the documentary evidence set out above to someone else qualified and
willing to take and certify copies on your behalf, if there are difficulties in visiting our
(c) For persons within the UK, such persons might be a UK accountant, doctor or high
street bank manager, whose name and address can be noted and checked. For a
person not resident in the UK the documentary evidence set out above can be
certified by an embassy, consulate or high commission of the country of issue or a
qualified lawyer or notary.
(d) In the case of limited companies we must have evidence of identity as previously
detailed above in respect of a director or controlling shareholder together with a
copy of the Certificate of Incorporation of the company and a copy of the latest
annual report and accounts.
Rights of Third Parties Act
22.3 No person who is not a party to this agreement shall have any rights under The
Contracts (Rights of Third Parties) Act 1999 to enforce or rely upon any provision herein.
Exclusion of Liability Clause for Negligence
22.4 The Reel Scene accepts for the avoidance of doubt no responsibility for loss incurred
where events beyond our control prevent any professional visitor from attending or
carrying out their stated function. This means loss such as but not limited to (i) any
direct or indirect or consequential loss or damages under English law, and/or (ii) to the
extent not covered by (i) above, loss of travel expenses or accommodation expenses
(including, without limitation, loss of use or the cost of use of property, equipment,
materials and services including without limitation, those incurred to travel to, during or
from our courses or by third parties), loss of business and business interruption, loss of
revenue, loss of profit or anticipated profit.
Intellectual Property Rights
22.5 Prior written permission is needed from us to use our intellectual property in any
sales promotions, media, marketing, reward programmes, staff incentives, raffles,
auctions or general competitions. ‘Reel Scene’ is a registered trademark; the Reel Scene
logo and any related Reel Scene artwork cannot be used without written permission of
Reel Scene Ltd.
22.6 You give express consent for the Reel Scene to the use your actual or simulated
likeness in connection with the production, exhibition, advertising and/or exploitation of
any photos, film, video and/or audio recording of this event and/or any element thereof
in any/all media throughout the world.
22.7 No pet animals are allowed, other than dogs assisting the visually impaired.
22.8 The contract is governed by English law and subject to the jurisdiction of the English
courts. The language used in this agreement and any communication with us will be